Jointhand.ae operates as a wholesale e-commerce platform serving retailers, resellers, corporate buyers, institutions, and other approved business customers. Customers must provide complete and accurate company, billing, delivery, and contact information when registering or placing an order.

Submitting an order does not automatically guarantee acceptance. An order becomes binding only after Jointhand confirms it by email, issues a sales invoice, receives the required payment, or dispatches the goods. We may reject, limit, or cancel an order because of stock unavailability, pricing errors, account-verification issues, payment concerns, delivery restrictions, or suspected misuse.

Products may be subject to minimum order quantities, carton quantities, case-pack requirements, or category-specific purchasing conditions. Product availability, wholesale prices, promotions, and estimated delivery times may change without prior notice. Images are provided for reference, and minor differences in packaging, shade, labeling, or specification may occur.

The customer is responsible for checking product details, quantities, delivery information, and applicable charges before confirming the order. Any special purchasing condition, credit arrangement, quotation, or supply agreement confirmed in writing will form part of the contract between Jointhand and the customer.

UAE e-commerce businesses are expected to provide clear information concerning products, contractual terms, payment, warranties, and related transaction details.

Jointhand respects the privacy and security of its customers. We may collect business names, contact-person information, telephone numbers, email addresses, billing and delivery addresses, order records, payment references, trade-license information, tax details, and website usage information.

This information may be used to:

• Create and manage wholesale customer accounts
• Process orders, payments, invoices, returns, and deliveries
• Verify business customers and prevent fraudulent transactions
• Provide quotations, customer support, and account assistance
• Improve our website, products, and wholesale services
• Meet legal, accounting, tax, and regulatory obligations
• Send promotional communications where permission has been provided

Customer information may be shared with authorized employees and trusted service providers such as payment processors, delivery companies, hosting providers, accounting systems, and technology-support partners. Information will only be shared to the extent reasonably necessary to provide the requested service or comply with legal requirements.

Jointhand does not sell customer information to unrelated third parties. Reasonable administrative and technical measures are used to protect stored information; however, no internet-based platform can guarantee absolute security.

Customers may contact Jointhand to request access to, correction of, or deletion of their personal information, subject to applicable legal and record-retention requirements. UAE consumer-protection guidance also requires suppliers to protect customer privacy and data security and restrict unauthorized promotional use.

All prices displayed or quoted through Jointhand are in UAE Dirhams (AED) unless otherwise stated. Prices may be exclusive of VAT, delivery charges, customs-related expenses, handling fees, or other applicable charges. The final payable amount will be shown in the quotation, checkout summary, order confirmation, or invoice.

Payment may be accepted through the payment methods displayed on the website, including approved online payment options, bank transfer, cash on delivery where available, or agreed credit terms for eligible business accounts.

Orders requiring advance payment will be processed only after cleared funds are received. For bank transfers, customers must provide the correct order or invoice reference. Delays in payment confirmation may delay stock allocation and delivery.

Credit facilities are available only to customers who have received prior written approval. Jointhand may suspend credit terms, place an account on hold, or cancel undelivered orders where invoices become overdue.

Customers will receive an invoice or digital transaction record containing the relevant order information. VAT-registered suppliers must issue valid VAT invoices for taxable supplies in accordance with applicable UAE requirements.

Jointhand reserves the right to correct genuine pricing, tax, or calculation errors before dispatch. Where an incorrect payment has been collected, the customer will be contacted to approve the corrected amount or receive an appropriate refund.

Customers must inspect all goods immediately upon delivery. Any damaged, defective, missing, or incorrectly supplied item should be reported to Jointhand within 48 hours of delivery, together with the order number, invoice, photographs, video evidence where appropriate, and a clear description of the issue.

A return must not be sent without prior approval. Once approved, Jointhand will issue return instructions or a Return Merchandise Authorization. Products must normally be unused, unopened, resalable, and returned with their original packaging, labels, accessories, manuals, and supporting documents.

Returns may not be accepted for:

• Products opened, used, installed, altered, or damaged after delivery
• Customized, personalized, special-order, or imported-on-request products
• Clearance, final-sale, or promotional products identified as non-returnable
• Perishable or short-expiry items
• Hygiene-sensitive or sealed products after the seal has been opened
• Products returned without approval or outside the approved return period
• Damage caused by incorrect storage, handling, installation, or misuse

Where Jointhand supplied an incorrect or verified defective product, we may arrange replacement, account credit, repair, or refund, depending on product availability and the circumstances. For approved non-defective returns, delivery, collection, and restocking charges may be deducted.

Refunds will normally be issued through the original payment method or as account credit after inspection and approval. Processing times may depend on the payment provider and banking system.

Nothing in this policy is intended to remove any right or remedy that cannot legally be excluded under applicable UAE law. UAE consumer-protection rules include rights to correct product information and fair compensation for damage caused by defective goods or inadequate services.